COVID 19 Level 4 Services & support ki Heretaunga.
It’s OK to ask for help. As we work through this together, there are people and agencies able to support you. Here’s a range of advice, help, or support if you need it. If you don’t speak English, you can ask for an interpreter when calling most government departments.
In an emergency Call 111 for Fire and Emergency, Police, or Ambulance.
For health advice If you have cold, flu or COVID-19 symptoms, get tested.
It’s as important as always to get
111 (Emergency Line) 0800 358 5453
(Healthline - COVID-19 health advice) 0800 611 116 medical support if you’re unwell. You don’t need to wait.
For health advice about babies or children
For mental health or addiction support
However you feel, there’s someone to talk to if you need it.
For support with family violence or sexual violence
It’s ok to leave your bubble to keep yourself or someone else safe. If you need to leave, help will be there.
For concerns about the wellbeing or safety of a child
For support for young people For rural and farming support
Call your Doctor, or contact Healthline for free health advice and information provided by trained professionals.
Call Plunket to speak to a Plunket nurse.
PlunketLine is a free parent helpline and advice service available to all families, whānau and caregivers.
Call or text 1737 to talk to someone trained to help.
For specific help, you can contact the Depression Helpline or Alcohol Drug Helpline.
Call 111 if you or someone else is in immediate danger of being harmed or may harm themselves.
Find local social support services in your area, call the Family Services 211 helpline.
Call Women’s Refuge for advice, support and safe accommodation when you’re dealing with violence in your life.
The Elder Abuse Helpline is a free service that older people can contact if they or someone they know are experiencing elder abuse.
Call Oranga Tamariki if a child or young person is unsafe, not being cared for, or separated from their parents or caregivers.
Youthline supports all young people, including those who are struggling. Youthline offers a free 24/7 Helpline service.
Contact your local Rural Support Trust. They can point you in the right direction for the support you need.
(Healthline - General health advice)
www.healthpoint.co.nz
0800 933 922 (PlunketLine)
(1737 Helpline) 1737.org.nz
0800 111 757 (Depression Helpline)
0800 787 797 (Alcohol Drug Helpline)
111 (Emergency Line)
0800 211 211 (Family Services 211 Helpline)
www.familyservices.govt.nz/directory/
0800 733 843 (Women’s Refuge) 0800 32 668 65 (Elder Abuse Hotline)
0508 326 459 (Oranga Tamariki)
www.orangatamariki.govt.nz
Youthline Free call 0800 376 633
Free text 234
Webchat: https://www.youthline.co.nz/
0800 787 254 (Rural Support Trust)
For access to food or essential items
We all need food and essential items such as medicine, so please don’t try to go without. There are plenty of ways to get this to you.
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Talk to your family, whānau, friends, iwi and neighbours to see if they could deliver essential items to you. Try food delivery such as supermarket home delivery, food parcels, frozen pre-prepared meals, subscription food boxes (like My Food Bag and Hello Fresh) or any other whole-food delivery service. Visit the Work and Income website for urgent financial support and ongoing needs. You can apply for a main benefit online and check your eligibility for food assistance. You can also use the COVID-19 financial support tool on the Unite Against COVID-19 website to see what support is available to you. Contact Tenancy Services for information about your legal rights. Call Ministry for Primary Industries for animal welfare concerns and enquiries and to report cruelty. For animal welfare emergencies, you can also call your local SPCA Centre. Contact Work and Income if you’re looking for work or have a vacancy that needs to be filled. Contact Employment NZ or visit their website for information on your rights as an employee. Contact Worksafe for information on working safely. Visit the Unite Against COVID-19 website. To help you understand your rights and obligations, and to give you any support you need to take action, contact the Citizens Advice Bureau. |
If you need food urgently, your local foodbank may be able to help. Find them here: www.familyservices.govt.nz/directory/ (Foodbanks)
If you can’t access any other support, contact your local
Civil Defence and Emergency Management (CDEM) Group
www.civildefence.govt.nz/find-your-civil defence-group/
For financial support www.workandincome.govt.nz There may be support available for employers, employees and those who have lost their job or had their income reduced, or assistance to buy food.
For renting and tenancy advice
For animal welfare matters
For employment advice and support
Know your rights as an employee and keep yourself safe.
For further information on other support
There are a number of organisations working to make sure everyone is looked after.
https://my.msd.govt.nz/
(Food grant & benefit app)
0800 559 009 (MSD General Line)
0800 552 002 (Seniors 65+)
0800 88 99 00 (Students)
www.Covid19.govt.nz/business-and-money/ financial-support/covid-19-financial-support tool/
0800 836 262 (Tenancy Services)
0800 00 83 33 (MPI)
https://www.spca.nz/report-animal-cruelty
0800 779 009
(Work and Income’s Job Search line)
0800 20 90 20
(Employment New Zealand)
www.employment.govt.nz
0800 030 040 (Worksafe)
www.worksafe.govt.nz
www.Covid19.govt.nz
0800 367 222 (Citizens Advice Bureau)
Information taken from the COVID-19 website, Covid19.govt.nz, which is updated regularly. Current as of August 2021.
We all need food and essential items such as medicine through COVID-19 lockdowns, so please don’t try to go without. This fact sheet has information about the many ways of getting food and other essential items to you.
This fact sheet has information for all New Zealanders about:
Food delivery
If you are sick, or can’t leave home to buy food or essential supplies, you can ask family, whānau, friends or neighbours to drop off goods and groceries for you. Talk to your support networks like family, whānau, friends, and neighbours to see if they could deliver essential items to you.
Try food delivery such as supermarket home delivery, food parcels, frozen pre-prepared meals, subscription food boxes or any other whole-food delivery service:
You can also use your supermarket’s click and collect service, and ask a local friend, family member or neighbour to drop off groceries for you.
Contact your local supermarket or dairy to find out if they are delivering groceries and how to order. Your supermarket may have reserved some priority slots for people who need to use online shopping.
Staying safe when getting food delivered
Go to: https://covid19.govt.nz/about-this-site/contact-and-support/
Access to food or essential items
August 2021
Financial help to buy food
If you need financial help to buy food, Work and Income may be able to help.
Visit the Work and Income website for urgent financial support and ongoing needs. You can apply for a main benefit online and check your eligibility for food assistance.
You can also use the COVID-19 financial support tool on the Unite Against COVID-19 website to see what support is available to you.
Go to:
Foodbanks
If you need food urgently (eg if you need food in the next 24 to 48 hours), your local foodbank may be able to help.
You can find your local foodbank by searching on the Family Services Directory website: Family Services Directory website
If you can’t get food delivered
If you have tried and can’t access support through any of the options above, contact your local Civil Defence and Emergency Management (CDEM) Group.
Go to: http://www.civildefence.govt.nz/find-your-civil-defence-group/
Access to food or essential items August 2021
Mana Ake