MTG Hawke's Bay have job vacancies.

1.TEAM LEADER CUSTOMER SERVICES, MTG HAWKE’S BAY

Permanent position working 40 hours per week Monday to Friday

MTG Hawke’s Bay is at home in the heart of Napier forming the cultural centre of this stylish city for over 150 years. MTG Hawke’s Bay is a place where people, objects and ideas meet.

We have an exciting opportunity for a Customer Service Team Leader to join our Visitor Engagement team. You will be instrumental in maintaining our excellent reputation on the front line whilst leading a team of 4 staff members and up to 10 casuals.

This is a busy role and requires someone with the ability to think on their feet and multi task, ensuring the customer is always at the forefront.

The right person will have experience in leading a successful team in a customer services environment together with hands on customer service experience. You will be in charge of the retail space, so you will need buying experience or at least the confidence to give it a go. Experience with coordinating events, both large and small would be helpful. You will also be required to help with Public Programming, both initiating and delivering programmes.

We would love to hear from you if you have:

• Experience in providing leadership, clear direction and support to all staff in the customer services environment

• A highly responsive and consistent approach to delivery of services

• Team leadership experience, ensuring the ongoing development of a high performing and competent team

• Experience in rostering and people management.

• Event management or coordination

• Proven stakeholder / relationship management skills

Napier is a lively and dynamic city, offering an exceptional climate as well as plentiful opportunities for family, recreation and relaxation. We are one of Napier’s biggest and most desirable employers - we value excellence, integrity, sustainability and outstanding customer and community service.

We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status although applicants must have existing rights to work in New Zealand.

Our preferred candidates may be required to undergo pre-employment screening which will include drug testing and, for some roles, health screening.

Applications Close: 3wks from advertising

2. Community Programme and Events

MTG Hawke’s Bay is an award-winning museum, home of the region’s taonga and other treasures.

We showcase exhibitions of art, culture and social history, offer educational programmes to students

of all ages and our Century Theatre features film, live theatre, concerts and more.

Here at MTG Hawke’s Bay, we are immensely proud of what we do, and we are currently looking for

a like-minded passionate person with exceptional event management experience to join our team to

develop programmes to enhance support of our exhibition schedule, key community milestones and

other MTG events. We need a creative, enthusiastic events superstar who is every bit a people

person.

We have some exciting plans ahead for our re-opening later this year, and we need you! If you think

you’ve got what it takes and you want to join our amazing team, apply now.

Key tasks:

 Plan, develop and deliver MTG public programmes with support from the team

 Manage the delivery of all events to a high standard

 Actively promote and sell MTG as a venue for events in the marketplace

 Deliver key events throughout the year, eg film festival

 To ensure effective monitoring, analysis and regular reporting on implementation against

policies, plans and SOPs

Key requirements:

 Proven delivery of high quality and innovative public programmes and events

 Experience negotiating with and working with sponsors and clients

 Energy and enthusiasm

This is a permanent, full time role (40 hours per week). As you can imagine, events are not generally

held Monday to Friday, so some flexibility in working hours and days is required.

Napier City Council is an equal opportunity employer and we value diversity. We do not discriminate

on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or

disability status although applicants must have existing rights to work in New Zealand. Napier city

Council is responsible for Civil Defence emergencies and as such, all staff may be called upon to

support the response.

Our preferred candidates will be required to undergo pre-employment screening including drug testing

and a police check.

Applications Close: 3wks from advertising